Hoax calls to Scottish ambulance service wasted 1,700 hours as 'malicious' pranksters blasted
Hoax calls wasted more than 1,700 hours of ambulance service staff time in the last eight years, according to new figures. A total of 1,710 hours of resource time were spent dealing with malicious calls between January 2014 and the end of September 2022.
Scottish Liberal Democrat leader Alex Cole-Hamilton said the ambulance service needed more resources amid winter pressures on the NHS. "It has wasted 1,710 hours of their time. I fear this winter will be the hardest winter the NHS and its staff have ever known. The Scottish Government needs to educate the public about the consequences of wasting call handlers' time. They must also give the ambulance service an immediate injection of resources and capacity to tackle the long winter ahead."
A spokesman said: "We strongly condemn hoax or malicious calls to our emergency services. These are not victimless pranks and they can potentially distract and divert vital resources and attention away from those who are in life-threatening situations.
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