Hertz asked for the man’s passport but as an American Citizen his driving license should have been sufficient car auto cars
Marchand was refused the car and to make matters worse, he claims a Kenner police officer at the airport who told him to leave could be heard saying he would call “the border authorities,” though Kenner Police Department said that comment can’t be heard on body camera video.
reports that Marchand has filed a complaint and that the officer is under investigation. Meanwhile, Hertz has apologized to Marchand and refunded his rental fees.But that’s not the end of the matter. Jenniffer González-Colón, Puerto Rico’s congressional representative, wrote a stinging letter to“[It is] unacceptable that, more than 100 years after obtaining U.S.
Scherr wrote back, agreeing that Marchand’s treatment wasn’t good enough and insisting that since the incident Hertz has taken multiple steps including rewriting its policies to make clearer to staff the status of travellers from Puerto Rico and other U.S. territories.
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