From video conference calls with family, watching as kids learn via online education to streaming online workouts, lots of things have changed — and post-pandemic, some of these habits are likely to stick.
Sapient to create tools using artificial intelligence to help mitigate huge spikes in calls to contact centers, for example.
But along with getting better service, people might also lower their barriers when it comes to sharing their data. "People … are willing to trade their data and privacy concerns for convenience and service," he said. That might include signing up to delivery services such as
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