EV Live is staffed by real experts, not bots.
But EV Live isn’t in the metaverse, nor will it be powered by bots trained to sound like humans. Instead, GM will be using real-life human beings who will be available for either group discussions or one-on-one chats with customers. Appointments can be scheduled ahead of time. And prerecorded sessions that deal with frequently asked questions will also be available.
EV Live will also be available to GM’s commercial and fleet customers, who may have questions about how electric vehicles can fit into their businesses. Dealers are also expected to utilize the platform as they expand their electric offerings.
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