The complaint alleges that Amazon’s practices violated the FTC Act and the Restore Online Shoppers’ Confidence Act, a law that mandates clear payment terms in certain online shopping transactions.
“Amazon tricked and trapped people into recurring subscriptions without their consent, not only frustrating users but also costing them significant money,” FTC Chair Lina Khan said in a statement.
Customers pay $139 a year for prime, which includes free, expedited shipping for purchases, video streaming and other services. This is the FTC’s third legal action against Amazon in less than a month. At the end of May the company agreed to pay more than $30 million toinvolving its Ring camera and Alexa for kids products. The agency hasof the company, including a sprawling antitrust probe of its retail business and its acquisition of robot vacuum maker iRobot.
Dark patterns, sometimes known as deceptive designs, are meant to trick people into making choices that they might not have under different circumstances. An example would be a request for data collection where the button to opt-in would be large and bolded while the choice to opt-out would be obscured.
“Amazon leadership slowed or rejected changes that would’ve made it easier for users to cancel Prime because those changes adversely affected Amazon’s bottom line,” the agency said in a statement.
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