Frontier Airlines has scrapped its telephone customer service line. The airline has switched to chat to give information as 'efficiently' as possible. Frontier said this month that a chat service 'reduced negotiation' and dealt with more cases.
Taylor Rains/InsideThe airline has switched to chat to give information as"efficiently" as possible, CNBC reported.Frontier Airlines has shut down its customer support line in a bid to cut costs.it had cut its telephone service to help customers get"the information they need as expeditiously and efficiently as possible."earlier this week that Frontier's service line wasn't working and gave callers an automated message directing them to other means of communication.
"At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at Flyfrontier.com or on our mobile app," the automated message says.
"Think about the most sort of obscure question a customer might ask that would take a call center agent many, many minutes to research and find an answer to. The chatbot can answer that very quickly," he said.Frontier's move follows a summer of travel chaos which laid bare the lack of customer service offered by many airlines.An Air Canada passenger
he made 76 calls in July in an attempt to track down his lost luggage, but only managed to get through to an agent three times.
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Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
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Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
Lire la suite »
Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
Lire la suite »
Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
Lire la suite »
Frontier Airlines cuts customer service phone line, transitions to fully digital communicationsFrontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
Lire la suite »
Frontier Airlines no longer has a customer service phone line | CNN BusinessCustomers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday.
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