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Good apologies have traditionally taken full responsibility, experts say. Writing about a similar controversy from last year involving Netflix,said when people only say “I’m sorry you feel that way,” it’s “unsatisfying.”
And business professor Paul Argenti, who I chatted with Monday, says he thinks there’s a “pattern” of leaders trying to have it both ways. “You’re trading off the legal issues and the issues you face in the court of public opinion,” says Argenti, who studies communications at Dartmouth’s Tuck School of Business. “When you see people using that strategy, they’re trying to tread a line.”
Yet even if the definition of what’s seen as a “good apology” hasn’t changed, communication pros say the practicalities of it have. In a country as divided as ours, some will see a half-apology as the right call, while others will find it lacking. “In any discussion today it’s almost impossible to make everyone happy—and apologies are the same,” Temin shared with me in a conversation for
. “People are more calculating in who their audiences are—and speaking to their audience—as opposed to just speaking their truth.”Jeff Zucker’s Exit Underscores Why Workplace Romance Policies Still Matter, Even After Two Years Of Remote Work “Non-fraternization” rules, as they’re sometimes called, have “probably gathered some dust on the shelf” at companies over the past two years, say employment lawyers, who suspect they will be part of a policy review process companies do as they plan in-person office returns. At WarnerMedia, parent company of CNN, where Zucker was president, the “
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