Low-cost Canadian airline Flair says it will be issuing refunds to people who were stuck in Victoria after the check-in for their flights was unexpectedly closed.
Victoria resident Nicole Kemp says she was planning to fly out of YYJ to visit family in Toronto on Saturday, Aug. 26, when she and dozens of other passengers were denied boarding.
About 50 to 100 people across the three flights were still waiting in line when boarding was closed, Kemp says, and multiple passengers tried to call Flair for information but were told the issue was with the airport and not the airline. “The vast majority of Flair Airlines customers have an excellent experience with the airline. That was not the case here, and we’re sorry for it,” said the company in a statement.Sign up for the CHEK Now daily email newsletter to get breaking news and the day's top stories sent to your email.
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