Flair Airlines CEO Stephen Jones says his budget carrier is at last running a smooth operation propelled by high passenger numbers, despite 'growing pains' at the debt-laden company that's still striving to gain consumer confidence.
Flair Airlines CEO Stephen Jones says his budget carrier is at last running a smooth operation propelled by high passenger numbers, despite"growing pains" at the debt-laden company that's still striving to gain consumer confidence.
The latter refers to the Canadian Transportation Agency, which prompted Flair last year to rejig its board and revoke shareholder rights from key investor 777 Partners in order to comply with rules around domestic ownership. “No one else was standing there willing, during COVID and during high oil prices, to say, ‘You know what, we believe in the vision of a low-cost carrier in Canada, here's some 17 per cent money.’
A Facebook page dedicated to Flair passenger woes continues to log issues, but features fewer complaints than a year ago, when travel chaos descended on a sector unprepared for the surge in post-pandemic demand. Barry Prentice, who directs the University of Manitoba's transport institute, said it's the shoulder seasons of fall and spring that can hurt a carrier's bottom line, especially for leisure-focused airlines like Flair and Lynx Air, a low-cost carrier that launched last year in a now-crowded market.
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