A man who was denied access to an Air Canada flight because of the size of his wheelchair says the airline is trying to appeal a judgment by the Canadian Transportation Agency.
, it issued a set of corrective measures, and ordered Air Canada to have them implemented by no later than Dec. 20, 2023.Among them, if the airline receives at least 21 days’ notice that a person’s wheelchair won’t fit within the assigned aircraft’s cargo door, it is up to the airline to find a way to transport that passenger with their wheelchair.
However, a month after the judgment was issued, Rose says he learned Air Canada had filed a motion for leave to appeal. “Very few airlines have recognized the opportunity, the business opportunity that exists in effectively serving the disability market,” said Rose. “And I really wish our national airline was one of them, but clearly they’re not.”
An email response from Air Canada late Monday afternoon reads, in part, “As this matter is currently before the court, that is where our comments will be shared.”
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