A heated exchange between a Boston celebrity chef and a would-be diner has sparked a debate about cancellation fees and customer service on social media.
Jen Royle, owner of Table restaurant in Boston, called a would-be customer “pathetic” for using a credit card’s travel protection insurance to dispute a cancellation fee
Chauvin-DeCaro’s post, which has reeled in over 24 million views on X, featured screenshots of his conversation between him and Royle.“Hi, Trevor. I own TABLE restaurant in Boston,” Royle wrote in her message to Chauvin-DeCaro, according to his shared screenshots. “I just wanted to personally thank you for screwing over my restaurant and my staff when you disputed your cancellation fee. I really hope in the future, you have more respect for restaurants, especially small businesses such as mine.
“The false statements, the defamatory statements, the death threats, the abusive comments, they hurt and she doesn’t want to be hurt anymore,” Ford added.
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