Jason and Jennifer Wild, of Denver, said they were told they had hit their out-of-pocket maximum in September, but received bills in January.
While thousands of Kaiser Permanente Colorado customers are getting refunds after a computer error last year, at least one family says they’ve received unexpected bills.
They took their 3-year-old to urgent care for illnesses several times in the last months of the year, out of an abundance of caution, and didn’t expect to be charged because they’d already paid the maximum, Jason Wild said. Then in January, they received bills totaling $2,370. If they had known they hadn’t hit the maximum, they would have waited before seeking care, he said.
Elizabeth Whitehead, spokeswoman for Kaiser Permanente Colorado, said she couldn’t discuss the Wilds’ billing, but noted it’s common for members to have questions about what they owe for their care. She couldn’t say how many Kaiser members linked their confusion to the software error, and said someone would follow up with the Wilds.
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