Woman accidentally rated customer service representative 1-star and went on an extra mile to fix her mistake.
Your account is not active. We have sent an email to the address you provided with an activation link. Check your inbox, and click on the link to activate your account.We all have experienced difficulties while booking flights online – the websites are needlessly complicated. Luckily, there are lovely humans in customer support who come to the rescue. For Samantha Brown, it was Julie. When she made a mistake in her booking, Julie quickly sorted everything out, relieving her worries.
Samantha flew to Atlanta and visited Delta headquarters, where employees had planned a 5-star party for Julie, who is beloved by everyone in the office. They had balloons and cupcakes for Julie, who was very touched by the kindness.
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