Fighting fraud is important. But so is respecting privacy and guarding against bias. It's a “no-win situation,” one former official says.
Even before the IRS controversy, at least one federal agency was skittish about using face recognition for online ID checks. The Social Security Administrationof “privacy, usability, and policy concerns” about the technology. “In preliminary testing, we have found a sizable number of customers are uncomfortable submitting a photograph or lack the technical knowledge or hardware to do so successfully,” the agency wrote.
For now, the IRS and other agencies are likely to rely on established but imperfect mechanisms like verification codes sent by text message—despite the growth ofIn the longer term, the about-face on face recognition at the IRS might add momentum to growing corporate and government interest in mobile driver licenses—digital twins of the conventional plastic card protected with cryptography and loaded onto a smartphone.
Grant of Venable says asking the government to take a more active role in securing online credentials makes sense. “The government is the only trusted provider of identity, but those credentials are stuck in the world of paper and plastic,” he says. Grant also works with the Better Identity Coalition, an industry group that argues government should create digital identity tools linked to traditional credentials; its members include JPMorgan, Microsoft, and CVS.
introduced last year by bipartisan sponsors that would have directed the White House to establish a task force on digital identity and would have funded state DMVs to digitize their ID cards.that digital driver licenses could damage citizens’ security and privacy at the same time as enhancing them.
Digital driver licenses would, like selfie verification, also be difficult for people without smartphones or reliable internet access to use. Asked how digital driver licenses might serve the low-income people she works with in Sacramento, Urban says “I'd prefer non-tech solutions, because that's what my clients need.”
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