Ofgem say failings must be 'urgently addressed'
Energy suppliers are letting down vulnerable customers as prices soar ahead of winter, according to Ofgem.
Examples of weaknesses shown by firms included suppliers failing to read customer's meters when they couldn't themselves, suppliers setting debt repayments so high that customers felt they could not top-up their pre-payment meters. But some suppliers have hit back at the report, insisting they do have robust support in place for those who need it. Simon Oscroft, co-founder of So Energy, said: "Over the course of the last months and weeks, we have provided Ofgem with extensive additional information related to this review and we are disappointed that Ofgem has proceeded on the basis of incomplete information, and in a manner that may now cause vulnerable customers unnecessary concern.
France Dernières Nouvelles, France Actualités
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