EDF, Centrica and Shell among dozens of firms accused of raising direct debits of customers who are thousands of pounds in credit.
Energy firms are hoarding nearly £2billion in customers’ cash from rip-off overpayments, shock figures reveal.
Christine Farnish, former board member at Ofgem, said: “Energy firms are allowed to put their metaphorical hand into a customer's pocket and use advance customer payments to fund their own businesses. “Half of us still have old meters which need to be manually read and converted into a bill, and it’s easier and cheaper for firms to estimate bills rather than read meters.
The number of Scots seeking advice on their energy bills by phone has more than quadrupled this year, figures from Advance Direct Scotland show. EDF apologised and lowered Ms Dickens’ bills after the reports emerged, claiming an “error” due to estimated rather than actual meter readings being used. There are no rules against energy companies using customer credit cash to keep their businesses afloat.
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