Elon Musk's plan to fix Tesla's troubled service operation isn't working, according to nearly 5,000 Model 3 owners — but there's one big exception
Around 20% of the owners surveyed by Bloomberg who had service performed on their vehicle reported being dissatisfied with the speed and effectiveness of repairs during the third quarter of this year, more than double the rates reported during the first quarter of 2018, when 7% said they were unhappy with repair speed and 6% said they were unhappy with repair quality. Dissatisfaction rates have mostly grown since the beginning of 2018, the earliest period covered by Bloomberg's survey.
And the number of service appointments Model 3 owners have needed has plummeted, from 61 appointments per 100 vehicles in January 2018 to 10 in September, a trend Bloomberg attributed to improved manufacturing quality. Musk has said "the best service is no service," and continuing to reduce the need for service appointments could dull the impact of increasing dissatisfaction with Tesla's service centers.
Tesla's mobile service fleet, which can drive to a customer's home or workplace to perform minor repairs, received a score of 4.78. The company has
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Peter Thiel says Elon Musk is a 'negative role model' because he's too hard to emulatePalantir co-founder Peter Thiel argued at an event Tuesday that Elon Musk is the exception to the rule that true innovation has stalled.
Lire la suite »
Japan's Panasonic profit drops on trade war, Tesla battery business in redPanasonic Corp on Thursday reported a 12% drop in its second-quarter op...
Lire la suite »
Jaden Smith asked Elon Musk for advice on starting a company. Musk was shocked when Smith said he wanted to sell water.'I'm like, are you serious?' Elon Musk said he told Jaden Smith after Smith asked for advice starting a water company.
Lire la suite »
Elon Musk changed his username to 'Treelon' on Twitter after pledging to donate $1 million to a YouTuber's tree-planting causeTesla CEO Elon Musk pledged to donate $1 million-worth of trees to a YouTuber-launched campaign to plant 20 million trees by 2020.
Lire la suite »
Elon Musk casually tweeted that he'll donate $1 million to tree-planting cause. Jack Dorsey and YouTube are following suit.Elon Musk promised to donate one million trees to TeamTrees, a campaign started by Youtuber Jimmy Donaldson, otherwise known as 'MrBeast.'
Lire la suite »
YouTube star MrBeast wants to plant 20 million trees. Elon Musk, Jack Dorsey, and more are helping him do it.YouTube star MrBeast wanted to do something big to celebrate reaching 20 million subscribers, so his fans challenged him to plant 20 million trees. He's raised over $8.2M in just a few days, including donations from Elon Musk and Twitter CEO Jack Dorsey.
Lire la suite »