A 'protection regime' should be put in place for prepayment meter users says Head of Policy at Citizens Advice Morgan Wild, as Ofgem launches investigation into allegations a company used by British Gas had broken into homes to fit the devices 📺Sky 501
The energy company EDF has suspended the forced installation of prepayment meters while it reviews its processes for dealing with customers who fall into arrears on their accounts.British Gas
suspended forced installations following a Times investigation that revealed debt collectors had forced their way into the homes of vulnerable customers. EDF said it forced customers onto prepayment metres only as a"very last resort" when other avenues have been exhausted, and the company is understood to have acted out of caution following the British Gas case, rather than in response to evidence of bad practice.British Gas debt collector threatens customer" after an investigation found the company sent debt collectors who broke into vulnerable customers' homes to install prepayment meters.
A Times investigation showed a company used by British Gas to pursue debts, Arvato Financial Solutions,, despite signs children and disabled people were living there. Chris O'Shea also said that customers do not deserve to be treated in such a way, and that he would not"justify it" - adding that he is launching an independent investigation.The boss of British Gas' owner, Centrica, has said
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