Savers could benefit from a boost
The phonelines for the Department of Work and Pensions are reportedly 'overwhelmed' with people trying to reach the State Pension top-up deadline, savers claim. According to This is Money, their readers claim they either cannot get through to the phonelines or staff cannot give them their crucial information.
However, it's not as easy as just contacting the DWP, as This is Money readers have complained that it "takes hours to get through to the Future Pension Centre, or sometimes no one answers, or at the phone menu stage the line goes dead". Some have complained that, if they do get through, they are given conflicting advice from staff.
"Given the impending deadline, it is vital that DWP either boosts the capacity of its helplines as a matter of urgency or extends the April deadline. For some people, getting their National Insurance record sorted out before 6 April could make a huge difference to their standard of living in retirement."
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