As VyStar Credit Union members have been struggling to get information on their accounts for a week now, News4JAX has learned the CEO has been on vacation.
. The credit union says everyone’s money and transactions are secure, but customers are complaining of inconvenience and sometimes inconsistent information.UNCUT: Press the play button below to watch the full interview with VyStar’s chief member experience officer
Watch News4JAX reporter Anne Maxwell's interview with VyStar Credit Union Chief Member Experience Officer Joel Swanson.: “We had a planned conversion last weekend to move to a new online and mobile banking experience, and the goal was to provide an enhanced member experience to our members. Unfortunately, when it came live, we had some unexpected issues.
: “Our CEO was already on the trip when this started, and he’s been in constant communication, and as we know in today’s world with remote working, he’s been incredibly involved and engaged this entire time.”
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