US Transportation Department to airlines: Don't 'forget' to refund customers if a flight is canceled
The Department of Transportation issued a stern reminder to airlines on Friday: If they cancel a flight, they have to refund the affected passengers.
But when an airline, rather than the customer, cancels the flight, US Department of Transportation rules require the airline to offer a refund to passengers. While there is some leeway if the airline can provide another flight within the same day, most airlines will still allow a refund if the rescheduled flight is much earlier or later than the original.
According to an official enforcement notice issued by the DOT, the department has received "an increasing number of complaints and inquiries from ticketed passengers, including many with nonrefundable tickets, who describe having been denied refunds for flights that were canceled or significantly delayed."
It added that the extreme nature of the current crisis for the industry was not an excuse to suspend the refund rule.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Airline cancel your flight due to coronavirus crisis? You're still due a refund, DOT saysThe U.S. Department of Transportation is warning airlines that they must issue prompt refunds to passengers whose flights are canceled or changed significantly during the coronavirus crisis.
Lire la suite »
Uber promised coronavirus aid, drivers say the company's not paying up - Business InsiderUber promised to pay drivers who couldn't work because of the coronavirus. But drivers say Uber has been closing their accounts after they seek sick pay, and then ignoring or rejecting their claims.
Lire la suite »
Tampa Megachurch Pastor Closes Down Church, But Not Because of VirusTampa megachurch pastor closed down church, but not because of the looming threat of the coronavirus.
Lire la suite »