Does Your Hybrid Strategy Need to Change?

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Does Your Hybrid Strategy Need to Change?
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Companies continue to struggle to design and implement a post-Covid return-to-office strategy that works for employees. To find the most workable alternative, they should focus on four factors: the needs of the work, the needs of the people, how work gets done, and the new managerial muscle required to manage a hybrid workforce.

One-size-fits-all mandates can succeed only if work is a universal task executed by a homogenous workforce. Of course, we know neither is true. Instead ofemployees, CEOs should empower and enable their managers — especially those on the front line — to gain a deep and nuanced understanding of the work their teams do, the working style of their team members, and how that work best gets done. They must also consider the impact of generative AI, which will change all of these factors.

But where employees feel most effective doing certain types of work is only one side of the coin. We also explored how much time they spend doing these tasks. We found that individual contributors spend 37% of their time on work they believe is done most effectively in person; for managers and executives, this jumps to 49%. But this is on average across organizations.

Our biological cognitive differences also indicate preferences toward certain work environments. In some situations, groups of people doing the same job may have similar cognitive profiles. For example, a team of software engineers is more likely to be “” and therefore might work best when allowed to maintain focus and prefer to have routines in how they do their day-to-day work.

Yet 62% of our survey respondents told us that they do not have a say in their work model policy. Instead, it is dictated either by company-wide guidelines or by their manager. Of all participants, 39% reported that their company decides where they work. In these companies, 24% of employees were unhappy with their work location policy; this figure decreases to 14% if the manager decides, and to 6% if the team decides.

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