Disney decides not to hold Disney+ subscription against plaintiff in wrongful death suit
, Kanokporn Tangsuan, an NYU doctor who died as a result of a severe allergic reaction to the food served at a Disney World restaurant. Long known for their ability to accommodate different dietary needs, Disney opted not to settle the $50,000 lawsuit because Piccolo agreed to terms of service agreement on a 30-day free trial of Disney+ in 2019. The fine print bars subscribers from litigating against the company, stating that all disputes will be “resolved by individual binding arbitration.
“The notion that terms agreed to by a consumer when creating a Disney+ free trial account would forever bar that consumer’s right to a jury trial in any dispute with any Disney affiliate or subsidiary, is so outrageously unreasonable and unfair as to shock the judicial conscience, and this court should not enforce such an agreement.”, the company announced it would not weaponize its streamer’s terms of service against this grieving family.
At Disney, we strive to put humanity above all other considerations. With such unique circumstances as the ones in this case, we believe this situation warrants a sensitive approach to expedite a resolution for the family who have experienced such a painful loss. As such, we’ve decided to waive our right to arbitration and have the matter proceed in court.
The course correction is hardly surprising, given how ridiculous Disney’s argument was. Considering the company has been under constant criticism over theAugust 16, 2024 | 10:31pmAugust 3, 2024 | 2:44pmAugust 20, 2024 | 4:18pmAugust 16, 2024 | 3:10pm
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