Some of Cortland's Denver tenants say they're not getting what they pay for, with or without the alleged price-fixing.
the Atlanta headquarters of apartment management company Cortland, as part of the an ongoing investigation into a renal price-fixing scheme by software firm RealPage. in the Denver area, and residents at several of its properties say they've faced lackluster attitudes to maintenance, year-over-year rent increases and poor security.
Rasmussen says he has generally enjoyed his time living at Cortland Cap Hill but “chuckled” when he saw what could be an indication of RealPage’s influence on his monthly bills. When Scott's garbage disposal broke, he says it took almost a month for it to be fixed, and no one from apartment management reached out to him until a week after his submitted work order. After two postponements and an attempted third by the maintenance worker, the repair took ten minutes.
“Their website, if you look at it, it looks like a five star resort,” she says. “They had the heated pool that was open all year round, they had a hot tub, they had a sauna. They advertised community events, like food truck nights, Christmas, Easter Bunny.” But the worst part was that management allowed trash to build up for three months in the dumpster area, she alleges; at one point, there was eighteen inches of trash covering the ground.
“When they were painting it over, they got paint on the back of my couch, all over the floor,” DiPretoro says. “The leak has damaged my wooden antique table and a family cookbook that I had on the shelf.” “The way that it was worded basically said, ‘You are not allowed to say anything negative about us, you cannot leave a negative review because it creates a problem for us getting new rentals,’” Howland says. ‘“You are not allowed to do our say anything that prevents us from being able to run the community.’”
“While I was working, the manager and someone from the fire inspection company just walked into my unit, which I was not happy about,” he says. “There were some choice words said at that moment.”
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