A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers.
— A long list of bad reviews and an F rating with a major consumer advocate aren’t stopping an online travel agency from picking up new customers.Every second counts at Hermitage International, an Elk Grove Village-based freight company thatBut lately, co-owner Ned Milic is working to move a refund into his bank account.
Over the summer, Milic wanted to transport himself to Serbia to visit family and meet some overseas employees.Milic found an airfare deal through the online travel agency GoToGate, which boasts of “unbeatable low prices.”“When you call the phone number, nobody is responding. That got me a little worried,” Milic said. “So then I did a little research on it and I found out this company is a company with a lot of complaints.
Milic said he never got a hold of anyone at GoToGate or the airline who could help him change that August flight – so he didn’t go. CBS News Travel Editor Peter Greenberg said when it comes to overseas trips, it’s best to skip the travel agencies.
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