Join us today for an HBRWebinar “Customer Experience in the Age of AI”:
Companies across all industries are putting personalization at the center of their enterprise strategies. Home Depot, JPMorgan Chase, Starbucks, and Nike, to name a few, have put personalized and seamless omnichannel experiences at the core of their corporate strategy. It’s no surprise, since personalization initiatives are driving significant increases in revenue.
To learn how your organization can improve its customer experience in the age of AI, join David C. Edelman, Mark Abraham, and HBR on April 6.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Engaged Employees Create Better Customer ExperiencesIt’s time for leaders to double down on the idea that the employee experience (EX) is now the key driver of the customer experience (CX) and find smarter, strategic ways of connecting the two. According to PwC, companies that invest in and deliver superior experiences to both consumers and employees are able to charge a premium of as much as 16% for their products and services. So how do leaders design EX to better align with CX? First, identify where the biggest gaps exist. Second, find creative ways to directly connect employees and customers regardless of whether “customer service” is in their job description. Third, integrate customer and employee journey maps to identify and diagnose customer problems. And finally, provide visibility into CX and EX performance together, putting measurements of success in a single view.
Lire la suite »
Premiere: Brian Lopez's new single 'Road to Avalon,' featuring KT TunstallTucson singer-songwriter Brian Lopez reunites with Scottish singer KT Tunstall on 'Road to Avalon,' a song he recorded during the pandemic. It's the second single off his forthcoming solo album 'Tidal,' due out this summer on the Los Angeles-based Cosmic…
Lire la suite »
Where to Buy Rolling Stone's Special Edition Zine Featuring SEVENTEENWe're proud to unveil Rolling Stone's Special Edition Zine featuring SEVENTEEN. This 56-page zine was shot exclusively for Rolling Stone and features brand new interviews, 35 previously unseen photos and tons of behind-the-scenes content.
Lire la suite »
A 'Shrek' Reboot Featuring The Original Voice Cast Is In The WorksAccording to Variety, Shrek 5 is in the works, with original cast members expected to return to the animated fairy tale franchise.
Lire la suite »
Trump will be first New Yorker cover featuring courtroom sketchThe storied Condé Nast magazine confirmed the sketch by Jane Rosenberg would be the April 17 cover story on Wednesday.
Lire la suite »
The 8 best travel pillows, according to customer reviews in 2023We have your back…and your neck!
Lire la suite »