A North Texas music lover asked NBC 5 Responds for help after paying for custom framing of a print signed by one of his favorite musicians. He said the shop damaged the print.
“He pointed out he was having some issues with it,” Chambers told NBC 5 Responds.
The store refunded Chambers for the framing cost. Chambers said a manager told him it would also cover the cost of the print. In a copy of the order form Chambers shared with us, there’s a damage and return policy noting the store’s liability for loss or damage to customer’s property is limited to $250.
In an email to NBC 5 Responds, a spokesperson for Michaels wrote, “Michaels is proud of our commitment to providing an outstanding customer experience, but we don’t always get it right. When we do fall short, we make every effort to reach positive resolutions with our customers.”