The gift card you give this holiday may be full of good intentions, but it may hold no monetary value. Someone may have swiped the money the moment the card was activated.
“I’m embarrassed, said Todd Edlin. He is not feeling the holiday spirit despite the $5,000 in American Express gift cards he’s given out this year. He said all of the gift cards he gave out were empty or left with just a few cents.
Even though you don’t see the name InComm anywhere on the packaging, that’s who handles the processing of the cards and the customer service. Action News Jax found Daniel and Todd are not alone. Hundreds, possibly thousands of other people say they are in the same boat Daniel said, “If you google InComm just look at all the complaints online. Everybody has the same complaints.”
The lawsuit alleges the gift card theft could have been an inside job from rogue InComm employees, the result of a cyber breach of InComm security, or that criminals may have cracked InComm’s algorithm for creating card numbers. “When you have the electronic technology that cybercriminals have access to, they can do this on a scale that I think you can’t even imagine,” said Lippsmith.
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