The I-TEAM investigates complaints at San Remo Apartments in Arlington.
City records show at least 80 code enforcement complaints have been made this year against the San Remo apartments in Arlington.– City records show at least 80 code enforcement complaints have been made this year against the San Remo apartments in Arlington.
Of the 80 complaints made against San Remo Apartments since the beginning of the year, 37 are open as of September 1 and two of them date back to 2020.Resident Evelyn James invited the I-TEAM into her unit. She said two weeks after moving here in July, her roof was leaking and she didn’t have hot water.Houston-based KPM Property Management manages the San Remo Apartments, as well as six other complexes in Jacksonville, according to its website.
A Senior VP at KPM tells the I-TEAM quote “we bought these properties with large numbers of open work orders.” They go on to say, they understand that residents may be upset, but now instead of calling management, they call code enforcement. They say they’re looking to hire additional maintenance help- but it’s difficult, and it’s also difficult to get parts with supply chain issues.
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