'The last thing that should be happening is people being without water. Water is an essential utility, water is something that is essential for life.'
“I was extremely terrified, fire is my biggest fear," Sallie said. “I thought we were going to lose everything, I was just extremely terrified by it.”
“One out five residents in the City of Cleveland who have Cleveland Water are behind in their water," Bressler said “That suggests something much more systemic than people simply falling behind. It suggests that the water rates are too high, it suggests that we have some substantial problems.” After enacting a shut-off moratorium in March 2020, Cleveland Water resumed disconnections for non-payment in July 2021. We are taking a tiered approach to shut offs and started with accounts that had balances over $4,800, decreasing the threshold amount every month. As of Jan. 1, the threshold is at $2,100.
“Eligible clients are those who are at or below 175% of the federal poverty guidelines. For example a family of four, the annual income must be below about $46,375."
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