It ended up being caused by a caching issue.
, but the TL;DR is that it uses a piece of software called Redis to cache user information. Under certain circumstances, a canceled Redis request would result in corrupted data being returned for a different request . Usually, the app would get that data, say, “this isn’t what I asked for,” and throw an error.
That’s why people were seeing other users’ payment info and chat history; they were being served cache data that was actually supposed to go to someone else but didn’t because of a canceled request. That’s also why it only affected users who were active. People who weren’t using the app wouldn’t have their data cached.
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