Chase Bank reimburses man $12,000 he lost in scam after WRTV inquiry

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Chase Bank reimburses man $12,000 he lost in scam after WRTV inquiry
France Dernières Nouvelles,France Actualités
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The person on the other line claimed someone was trying to transfer $1,800 out of his account through Zelle, a money-transfer service. But it turns out the call wasn't about stopping fraud - the call was the fraud.

Tanner Penrod was woken up early on April 13. He got a text message, followed by a phone call, claiming to be the fraud department at Chase.

But it turns out the call wasn't about stopping fraud - the call was the fraud. Three transfers later and Penrod was out $11,800. "Typically they like to catch you off guard so that's why they will pose as a well-known institution, in this case it was Chase Bank, and when your bank calls you, it can be alarming, and they like to tap into that," she said.

Penrod realized what was going on and immediately filed a fraud claim at Chase. He was still on the phone as he walked into the branch. The bank responded nearly two weeks later, denying his claim - saying he authorized the transactions. "The banks are well aware of these scams, but have done little to enhance Zelle's security or reimburse defrauded consumers," Sen. Robert Menendez, D-NJ, said.

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