'I think the thing that really surprised me is actually how much the Duke and Duchess genuinely care because when there aren't press around'
May 22, 2020 - 13:03 BST Danielle Stacey The Duke and Duchess of Cambridge are"really engaging and caring" behind-the-scenes, one charity volunteer has revealed to HELLO! Prince William and Kate celebrated the first anniversary of Shout85258, the UK's first 24/7 crisis text line, during a Zoom call with volunteers last week.
READ: Eyes down! Prince William and Kate can't stop giggling as they play bingo with pensioners on ZoomThe writer, rugby player and co-host of the Qmmunity podcast has been a supporter of Shout since he contributed to Scarlett Curtis' book It's Not OK to Feel Blue , about mental health. Having spoken on the LGBTQ+ panel event at Shout's November Volunteer Event in November 2019, Alexis was introduced to Prince William and Kate as part of a meet and greet.
Alexis became a crisis volunteer last month and has since taken many conversations with people in crisis, having reached level 4. He tells HELLO!:"Lockdown has taken away people's regular coping mechanisms and strategies, you could go to the gym, see your friends, check in with your family, go to the cinema or the theatre and do something fun to pick yourself back up."
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