Carvana Set To Keep Dealer License In Florida Despite Not Transferring Titles | Carscoops carscoops
notes that 11 of the 29 customers in question had received buyout offers while the remaining 18 had proved unresponsive or failed to provide missing documentation.
A letter signed by the department’s director of motorist services, Robert Kynoch, added that the department is looking into customer complaints made against Carvana. “Additionally, the department believes Carvana’s change in customer service delivery and business practices, including no longer selling vehicles until the vehicle’s title is in your possession, will reduce similar issues moving forward.”operates four of its vending machine facilities across the state and confirmed that it will remain in contact with officials from the Florida Department of Highway Safety and Motor Vehicles.
“We regularly have proactive and constructive dialogue with FLHSMV officials who share our goal of making car buying and selling as easy and fun as possible for customers,” the retailer said in a statement. “As evidenced by our industry-leading customer experience ratings, we, and our many Florida teammates, remain committed to delivering even more exceptional car buying experiences to our Florida customers. In conclusion, we can confirm that we are in good standing.
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