The North Texas cities hope that the new technology will give first responders the best information to serve residents and save lives.
Share this:on the phone with an operator are often filled with frenzy and uncertainty. Attempts to describe an emergency can easily leave out key details that would help first responders know exactly what they’re responding to. A handful of North Texas cities have introduced new technological elements to their 911 service designed to make their emergency responses more specialized, efficient and effective.
“The livestream is one-way, meaning that callers will not be able to see the face of the 911 dispatcher,” wrote a spokesperson for the city of Carrollton in an email to the. “Callers can show their surroundings to dispatchers while still remaining connected on the phone with them and further describe the situation. Any video that dispatchers receive will also go directly to first responders to increase preparedness and direct the appropriate resources.
In situations where a few minutes can bridge the gap between life and death, the ability for a dispatcher to peek directly into a medical emergency could be game-changing. It’s long been standard practice for 911 dispatchers to relay instructions so a caller can perform chest compressions on a person who requires CPR.
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