Travellers hope to avoid a repeat of the snaking lines, lost luggage and hundreds of thousands of flight cancellations that beset them last summer and during the winter holidays
Airports and airlines are preparing for a surge in passengers ahead of spring break after a year where the industry has struggled at peak times.
But even before March began, delay levels at Canadian airports had fallen short of some of their U.S. peers. Jessica Ng, who was waiting at Pearson’s Terminal 1 with her two children and husband Friday morning, said she left home hours earlier to navigate the snowy weather and build in enough time to go through check-in and security on their U.S.-bound flight.plane was delayed for about two hours because the incoming flight had also been held up.But fear of losing her luggage remained top of mind, so Ng resorted to an increasingly common tactic.
“While we are well staffed and prepared for the spring and summer travel seasons, it’s important to note that wait times at any airport can occur for various reasons, even when staffing levels are optimal, and can fluctuate throughout the day based on passenger volume/number of flights,” said Suzanne Perseo, a spokeswoman for the Canadian Air Transport Security Authority , in an e-mail.
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