WestJet's 'accommodation tool' changed a Calgary-Europe itinerary while the travellers were in the air from Vancouver.
B.C.’s Civil Resolution Tribunal has ordered WestJet to reimburse travellers after its reservation system changed upcoming flights while they were in the air.
At the same time as it cancelled that connecting flight, WestJet rebooked the applicants onto different flights. That move ultimately resulted in a delay of more than nine hours for arrival at their final European destination. The family claimed WestJet owed each of them a maximum of $2,400 in compensation under the Air Passenger Protection Regulations . They capped their total claim at $5,000, the tribunal’s monetary limit in small claims matters.
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