British Gas, Scottish Power and OVO slammed over 'horrifying' prepayment meter installations
New figures have revealed that more than 94,000 prepayment meters were forcibly installed without customer consent last year.
“Prepayment meters are right for some people, so I do not want to ban them outright, but I do have concerns that companies have not been treating their customers fairly, over an already difficult winter during which the Government has tried to help families by paying around half the energy bill of the average household.
Minister for energy, consumers and affordability Amanda Solloway said: “Another increase in the number of energy bill support vouchers redeemed by customers is great news, but I urge those that haven’t done so to use them as soon as possible – and suppliers must continue to do everything they can to make sure this happens.
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