A platform called Coworker has helped effect change for nearly a decade. As the coffee chain’s workers organize, its role has evolved in kind.
Starbucks spokesperson Reggie Borges denies that Starbucks has based any of its policy changes on Coworker petitions. He says the company receives feedback from employees through a number of channels, including weekly meetings, surveys, a hotline, and a social media platform for managers. “Of course they said they were already considering it, and it had nothing to do with my petition,” Williams says. “But I’m like, ‘sure.
Even when they don’t result in tangible change, Coworker petitions can drive awareness. In 2016, Starbucks workers began noticing their hours being cut and their stores understaffed. The timing couldn’t have been worse; summer was arriving, and with it the unquenchable thirst for complicated Frappuccino drinks.
The petition remains live on Coworker, where it’s garnered 25,000 signatures, 17,000 of which come from Starbucks employees. It continues to collect signatures to this day. Some workers have cited staffing shortages asBorges disputes that Starbucks understaffed stores and attributed the perceived shortage to seasonal fluctuations, although Prater published his petition well before Starbucks typically pares down staffing in late summer.
After that initial series of calls, Prater says, “I never heard from anybody in corporate again.” He found the experience clarifying. “The people who had my back were the people at Coworker.”
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