Before the COVID-19 pandemic, Jamie Burke was happy with her job. Working in property management, the extroverted Vancouverite went into the office every day, took meetings in different buildings and attended networking events.
When the pandemic hit and her job became remote, Burke struggled at first. But she grew to love the flexibility it afforded her. By the time her employer was asking people to come back to the office more frequently, Burke didn’t want to give up her new-found freedom.
It wasn’t a universal experience: just over a third of Canadians were working from home in mid-2020, according to Statistics Canada, depending hugely on industry. Many essential workers and low-paid employees continued going to work. The big question hanging in the air post-pandemic is whether working from home is a right or a privilege, said Linda Duxbury, a chancellor’s professor of management at Carleton University’s Sprott School of Business. Many employees have come to believe that it’s a right, but she disagrees.
But arbitrary policies and requirements to be in the office miss the mark, Lowe said, and they may be jeopardizing those goals for the sake of having a direct eye on people. In Canada, the big financial firms tend to lead office trends, said Simon. Earlier this year, RBC told employees they needed to work from the office three or four days a week while employers like BMO and Sun Life have invested in new, reimagined office spaces, perhaps hoping to draw more people back to their desks.
Among those who were consulted, job satisfaction was high, and they were less likely to seek a new role elsewhere.
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