A fleetwide disruption saw employees manually processing all credit card and debit card payments on Saturday morning.
Passengers travelling with B.C. Ferries on Saturday morning faced delays due to a fleetwide payment system disruption that forced employees to manually process all credit card and debit card payments.
The issue — a problem with third-party operator Moneris — was first reported by B.C. Ferries around 9:45 a.m. and resolved by 11:20 a.m., said B.C. Ferries spokesperson Karen Johnston.B.C. Ferries said systems were slowly coming back online with intermittent issues. Moneris said in a statement on social media that the payment processing company had “resolved a network outage,” though merchants using the payment system may experience transaction slowness.
Traffic webcams showed a long line of cars outside the Swartz Bay terminal Saturday morning, and the Queen of New Westminster’s 10 a.m. sailing from Swartz Bay departed for Tsawwassen 34 minutes late, according to the B.C. Ferries website. On Wednesday night, point-of-sale machines malfunctioned on the Spirit of Vancouver Island while it was travelling from Swartz Bay to Tsawwassen. Customers at the time were treated to free beverages.
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