A special-called meeting to discuss license plate readers and the 911 call center was held on Monday, May 15.
We learned more about the staffing situation at Austin's 911 call center as wait times have hit double digits. The topic was postponed to a special called Public Safety Commission meeting.The City of Austin’s Public Safety Commission held a special-called meeting to discuss license plate readers and the 911 call center.
Efforts have been underway to improve recruitment and retention, including pay raises. Dispatchers working overtime during the overnight shift have the opportunity to make double their normal rate. Calagna said emergency communications is receiving three to four times the number of applicants it received around the same time in 2022.Almost 1 in 4 APD non-emergency service requests from Oct. 2021-2022 closed due to missed callbacks
7 On Your Side: Changes underway to City of Austin’s process for submitting non-emergency service requests
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