United Airlines, plagued by hundreds of flight cancellations and thousands of delays, has pledged to be ready as travel ramps up for the holiday weekend.
Some passengers, like Stephen Pineiro, 37, who was scheduled to fly out of Newark this past Sunday, were still stuck Thursday.
In a memo to employees Monday, United CEO Scott Kirby blamed the carrier’s woes on a shortage of air traffic controllers — a sentiment amplified by Sen. Ted Cruz , the top Republican on the committee debating a long-term funding bill for the FAA. Transportation Secretary Pete Buttigieg pushed back on Kirby’s criticism during a CNN interview Wednesday. He acknowledged challenges at the New York air traffic control facility, but said the FAA was not a major contributor to delayed and canceled flights in recent days. Buttigieg and Kirby spoke by phone on Wednesday.“United Airlines has some internal issues they need to work through,” Buttigieg said. “They’ve really been struggling this week, even relative to other U.S. airlines.
The family flew from Charlotte to Dulles International Airport for a connecting flight to Amman, Jordan. The flight left the gate, sat on the runway for an hour, returned to the gate to pick up more bags, then sat for a couple more hours before being canceled for what Bombay said were mechanical issues.
Joseph Spagna, a college professor, was unaware of United’s problems when he tried to check in online for his flight to Syracuse, N.Y., on Tuesday and found he couldn’t. He headed to Newark Liberty International Airport, only to find chaos.
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