One patient died after being asked if he could make his own way to hospital, while another spent more than 14 hours on the floor waiting for an ambulance.
Healthwatch Shropshire carried out the investigation into people’s experiences of calling 999 after concerns about the impact of pressures on the health service.The ambulance service has been facing extreme difficulties since 2021 – with declining response times driven by a range of difficulties across the NHS.
Of the 114 who described a negative experience, 107 – 94 per cent – said that the time it took for an ambulance to arrive was a concern.One of the anonymised responses details how a man died while waiting for help – after being asked if he could get himself to hospital after twice being told ambulances were unavailable.
The report includes a series of anonymised personal experiences of calling 999 with some describing the indignity suffered by elderly people left to wait for hours after falling.One states:"In short, during those 16 hours waiting for the West Midlands ambulance service to respond two grade two pressure sores developed where mum was lying in her own urine / faeces. The indignity and discomfort would have been extreme for her.
They said:"We kept on ringing to get updates but all they would tell us that it would be four hours or more. In the end we drove her to Hereford hospital."During the time we were waiting for an ambulance we felt completely abandoned. It was as though we were reaching out into a black hole. "We weren't sure whether there [were] any other injuries, whether she'd hit her head or whether we could do more damage by moving her but if they've been a private ambulance we would have paid whatever we needed to do to get to hospital in time.
"The hospital identified sepsis due to a ruptured colon and continued to try and stabilise her for surgery; unfortunately, they were unsuccessful and she passed away in the early hours of Thursday morning on her way to the theatre."
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