America still needs Walmart to do more. Here's why:
Make no mistake, Walmart and retail overall are only in the early innings of COVID-19. The feedback I received over the weekend came in two forms.
Both critiques are 100% valid, and both need to be addressed within the context of the big picture message., I praised H-E-B as one of the best retailers in America. But, as great as both H-E-B and Meijer are, neither of them can lead on a national level like Walmart can. Walmart holds more weight to change the way people work and shop than anyone.
The only thing retailers can do, Walmart, Meijer, or anyone else, is either to defray the risk of shopping in stores as much as possible or to find ways to bypass the need to shop in stores altogether. The American shopping public also needs to know that achieving this goal will take time, similar to how our nation’s hospitals have needed time to get the right amount of protective equipment and new procedures into place. Single store issues that persist are not necessarily cause for indictment, but they are cause to keep the foot on the gas pedal.
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