Today’s consumer expects a tailored customer experience Sponsored by awscloud
Today’s consumer expects a tailored customer experience . They seek always-on, personalized service on every channel where they engage with the brands — even as these brands struggle to balance between delighting customers and reduce operational costs.The contact center sits at the epicenter of brands’ battle for CX. Why? Because it’s often the first and only interaction a brand has with the customer and that means the contact center can make or break CX.
, companies that have already applied advanced analytics reduce average handle time by up to 40%, increase self-service containment rates by 5-20%, cut employee costs by up to $5 million, and boost the conversion rate on service-to-sales calls by nearly 50%.Cloud based contact centers allow brands to harness customer data and use it to serve customers effectively, at scale.
was able to unify customer data across business units, reduce wait times, and scale agents during peak tax season.The cloud allows organizations to better collect, store, organize, and process valuable customer information. That data can then be used for detailed analytics and sentiment analysis, which enable organizations to identify crucial company and product feedback. With the help of machine learning, it’s possible for this critical analysis to occur in real time in the contact center.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
This surprisingly common interview mistake can cost you the job, according to a top Amazon recruiterThis surprisingly common interview mistake can cost you the job, according to a top Amazon recruiter. (via CNBCMakeIt)
Lire la suite »
19 of the Best Sex Toys You Can Get on AmazonAnd with overnight shipping, no less.
Lire la suite »
Amazon lifting the working class with higher wages, new 'factory towns'From an $18 hourly wage to the 'new factory town,' Amazon is taking the lead on lifting up America's working class
Lire la suite »
PSA: Amazon Has Some of the Best Thanksgiving Decor You Can BuySwitch out your throw pillow covers for these pretty babies. And with the right decor, they can work for any season!
Lire la suite »