Amazon accused of enrolling consumers into Prime without consent and making it hard to cancel
In a complaint filed in the U.S. District Court for the Western District of Washington, the agency accused Amazon of using deceptive designs, known as “dark patterns,” to deceive consumers into enrolling in Prime, which provides subscribers with perks such as faster shipping for an fee of $139 annually, or $14.99 a month.
Internally, Amazon called the process “Iliad,” a reference to the ancient Greek poem about lengthy siege of Troy during the Trojan war. “The FTC's claims are false on the facts and the law,” Amazon spokesperson Heather Layman said in a statement. “The truth is that customers love Prime, and by design we make it clear and simple for customers to both sign up for or cancel their Prime membership.”
In the past two years, the agency has been ramping up its enforcement against deceptive sign-up and cancellation tactics that could manipulate consumers into buying products or services they don't want. In December, it said Epic Games Inc., the maker of the popular Fortnite video game, would pay $245 million in customer refunds for deceptive payment methods. In November, the telecom company Vonage settled a similar case for $100 million.
The lawsuit also comes as Amazon is facing heightened regulatory scrutiny as it moves to expand its e-commerce dominance and dip its toes into other markets, including groceries and health care. The group, which counts Amazon as one of its members, also pointed to Khan's prior criticism of the company, and accused her of using the lawsuit “to attack American businesses she doesn't like.”
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Pre-Amazon Prime Day: Top 5 order-worthy dealsDeals from favourite brands like JBL, KitchenAid and Samsung
Lire la suite »
Pre-Amazon Prime Day: Top 5 order-worthy dealsDeals from favourite brands like JBL, KitchenAid and Samsung
Lire la suite »
Amazon Canada and Prime Video come out for Pride Month in TorontoPride Month is here, and it's time to celebrate and show support for the 2SLGBTQ+ community across the country and around the world. As a proud par...
Lire la suite »
Amazon accused of enrolling consumers into Prime service without consent: lawsuit - National | Globalnews.caThe lawsuit also comes as Amazon is facing heightened regulatory scrutiny as it moves to expand its e-commerce dominance and dip its toes into other markets.
Lire la suite »
Pre-Amazon Prime Day: Top 5 order-worthy dealsDeals from favourite brands like JBL, KitchenAid and Samsung
Lire la suite »
Pre-Amazon Prime Day: Top 5 order-worthy dealsDeals from favourite brands like JBL, KitchenAid and Samsung
Lire la suite »