Alan Joyce’s early departure from Qantas Airways Ltd. removes the primary lightning rod for public anger over fake-ticket allegations, sky-high fares and flight cancellations and delays as the airline struggled to cope with a post-pandemic travel boom.
Joyce, 57, abruptly stepped down Tuesday, less than a week after the competition watchdog sued Qantas for allegedly selling bogus seats on thousands of flights last year that had already been canceled. His shock exit came just two months before he was due to formally sign off after 15 years at the helm, cutting short his farewell tour.
Qantas’s record-breaking profit for the year ended June 2023 fueled arguments that customers and rivals are losing out. Lifting restrictions that stop foreign airlines from picking up domestic passengers on an Australian leg of an international flight would help too, the ACCC said. It also saw a “clear need” for an independent ombudsman to resolve disputes between airlines and consumers. And it’s worth considering forcing airlines to pay passengers compensation for flight delays or cancellations, the ACCC said.
Qantas Chairman Richard Goyder told the Australian Financial Review that he’d spoken to Joyce over the weekend before the CEO addressed the board late Monday.
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