United is not offering immediate refunds for canceled international flights and has added a hurdle for canceled flights within the U.S.
The airline's coronavirus refund policies for travelers whose flights are canceled by the airline are the stingiest of the big four U.S. airlines and appear to skirt the DOT guidelines. An agency spokesperson said the government's rules have not changed: a passenger is entitled to a refund if an airline cancels a flight and the passenger chooses not to accept an alternative flight on that airline.
The only exception to United's domestic refund policy: flight cancellations to destinations the airline no longer serves due to coronavirus fallout. Those travelers can get their money back. So far, that list only includes Mammoth Lakes, California, United spokeswoman Leslie Scott said.: United is effectively delaying any passenger refunds for up to a year.
."We’re proud of the role our company – and our employees – play in serving our customers during the most disruptive global crisis that the commercial airline business has ever faced.”Matt Williams, 43, a university professor in the United Kingdom, calls what United is doing during the coronavirus crisis"malpractice.''
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