Airbnb to End Its COVID Refund Policy on May 31
The short-term rental company said in a blog post that it's rolling back its Extenuating Circumstances policy, which was extended during the pandemic to include certain coronavirus-related events.
Under the policy, guests who contracted the virus were allowed to cancel and get a refund without a penalty. Host could also cancel reservations penalty-free. Starting May 31, cancellations due to COVID-19 will no longer be covered. Instead, the individual host's stated cancellation policy will apply. Rentals on their site have varying cancellation policies, with some listings only requiring 24 hours of advance notice, while others may require five days or more for a full refund.
Stay informed during the severe weather season with our local news and weather app. Get the NBC 5 Chicago app for